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I know I
want my documents on a CD, but I'm not sure what
format is right for me. Can you help me?
An
Acadia
document imaging specialist will be happy to discuss
your various options and help you determine which
format makes the best business sense for your
needs. In general, TIFF format provides the
simplest and most cost-efficient format for your
documents.
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Do I need
special software?
No
special software is needed.
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Do I need
special hardware?
A
computer with a CD-ROM drive is the only thing you
need. Our CD's can be read by Windows, Macintosh,
and other platforms.
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Do I need special training to use the document CD?
Using the document CD is as simple as a few clicks.
You can copy files directly from the CD onto your
own PC for use or leave them on the CD and open them
in Word, Acrobat, etc.
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What if I upgrade
to a DVD player instead of a CD player - - will I
still be able to use my document CD?
Most DVD players are designed to read CD's. Check
the manufacturer's specifications to verify that
your DVD drive will read CD's.
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Will I be
able to use my document CD with new technology
developments?
If
you keep your CD or DVD player, you can continue to
access your document CD's. Support of CD's within
the industry has already been demonstrated by the
very fact that CD's can be read in DVD players.
Acadia
will
keep abreast of major technology developments and
will offer conversion services as required by our
customers.
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What
if I want another copy of my document CD later?
Acadia will be glad to provide additional CD copies
for a nominal charge. You can order multiple copies
of your CD at the time of scanning or at any
subsequent time.
Acadia
will
retain a copy of your CD as a backup for five years
as our standard policy (or longer upon request).
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What
if we lose the CD you provide to us?
Acadia
maintains a copy of all CD's we create as a backup.
Our standard policy is to keep the backup copy for
five years. Retention can be longer upon your
request.
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What
storage/media options do I have?
Acadia
stores
electronic documents on CD's or DVD's (upon
request). We recommend the use of CD's because they
in more common use on PCs at the present time.
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How long will my
CD last?
The
published shelf-life of CD's is up to 100 years,
according to several sources. Both Sony Electronics
and Hewlett Packard publish their CD-R (Compact Disc
Recordable) specifications as tested "up to 100
years" archival life.
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Will
you provide printed labels for my CD's and cases?
Acadia provides custom-designed CD labels and jewel
case inserts. Design and assembly are included at
no additional charge for volume projects.
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Can
you upload the image files to our server?
Yes, but this might not be as cost-effective as
providing you with CD's to be uploaded by your
technician, who is already familiar with your
network system. The CD can then be used as your
backup copy in case of disaster or as your archival
copy.
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What electronic
formats are used for the scanned documents?
Acadia
scans
to a variety of formats available on the market
today. TIFF, PDF, JPEG, BMP, and GIF are commonly
requested formats. TIFF is an imaging
industry standard compatible with most document
management systems.
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How
can I tell what documents are on the CD?
Your documents, or the main subject document, will
be listed on the CD cover. When you access the CD,
the documents will be listed showing the names you
provide for them.
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Can you convert my paper files into editable
Microsoft WordŽ or Acrobat PDF documents?
Yes, if you request Optical Character Recognition
(OCR) when we scan your documents. The quality of
the resulting document depends on the
scanning resolution and the quality of the original
paper document.
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Can you OCR my
documents?
Yes, Acadia
utilizes state-of-the-art Optical Character
Recognition (OCR) software.
The
software we use yields highly accurate results. The
accuracy of OCR depends upon the quality of the
original paper documents. If you would care to mail
us a sample page or two, we would be glad to
evaluate the OCR potential of your documents.
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Can I make changes or
add notes to the scanned documents?
Not
directly onto the CD. CD's are a read-only medium,
which protects your images from being deleted or
changed. You can annotate or otherwise edit Word
documents once you copy them to your hard drive or
other read/write media.
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What if my paper is
damaged or bound?
Papers which are damaged, torn, or bound will not be
suitable for sheet-feed scanning and must be scanned
on the flatbed. Please provide us with information
regarding the condition of your paper documents when
requesting a quote, so we can give you a more
accurate estimate of your project.
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How secure will my documents
be at your site?
Your scanning project will be handled by
professionals with expertise in document imaging.
You can be assured of the careful and confidential
handling of all your sensitive documents which are
kept in our secure location. We have never lost or
misplaced a client's file.
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Will the sensitive information on
my documents remain private?
Acadia handles highly sensitive client information
on a daily basis. We handle all types of private
information including W-2 forms showing social
security numbers, credit information, legal briefs,
and government environmental reports.
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Do
you return my documents or destroy them after
creating CD's?
Both options are available.
Acadia
will shred documents should you choose to destroy
your documents once they are archived.
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What
is the geographical location of Acadia Imaging
Service Bureau?
Acadia
Imaging Service Bureau
is
located in Seattle, Washington. We offer free
pickup and delivery for large jobs greater than $200 within the local area. We will
be happy to come to your office to discuss your
scanning needs.
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How much
do your services cost?
Pricing for scanning and other services is highly
variable due to the volume of documents to be
scanned, the nature of the original paper documents
and the additional services requested. However, as
shown on our Prices page
as an example, scanning is very affordable and can
range from as low as $0.06 per page for
high-volume, sheet-feedable work with variable
pricing for other services, such as document
preparation and OCR. As a rule of thumb,
documents which contain numerous staple and clips
will run slightly higher in price. To make your
scanning project much more affordable, please remove
staples at your office and insert colored sheets
between sections, using binder clips to hold larger
sections together securely. For a detailed
estimate, contact us directly with the details of
your job.
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Should I buy
a scanner or outsource my scanning?
Scanning in-house requires investment in software to
save your scanned images to a viewable format. You
will spend time and money for training your
employee(s) on the software and hardware usage.
Many companies find outsourcing their scanning to be
more efficient. You save on the time and expense
for setting up in-house scanning. Your work is done
by professionals with expertise in document scanning
and conversion.
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